Agreement Related Questions and Answers
Days Off
Your Days OFF are fixed and cannot be moved with your published roster.
Start & Finish Times Before and After Annual Leave
Pre-roster publication you will not be planned to start before 0800 following any period of annual leave and you will not be planned to finish later than 2100 before annual leave.
When booking annual leave after roster publication, any duties already in your roster before or after your booked leave day will remain unchanged, irrespective of report or clear time.
Earliest Report & Latest Clear Times
Earliest report and latest clear times
The start and finish times of your rostered flying, standby and reserve duties are planned in line with the published flying schedule to ensure each flight can depart on time and with the required number of crew.
Following any period of time off, the first duty at the start of your working block will be planned in line with the earliest report time shown in the table below.
Prior to any period of time off, your last duty within the working block will be planned to clear in line with the latest clear times shown in the table below. Type of Time Off | Earliest Report Time (after time off) | Latest Clear Time (before time off) |
Part Time days off Days OFF Unpaid leave booked before roster publication | 06:00 | 22:00 |
Annual leave booked before roster publications | 08:00 | 20:00 |
When booking leave after roster publication, any duties already in your roster before or after your booked leave day will remain unchanged, irrespective of report or clear time.
In an unplanned delay into base before an OFF day (including part-time days off), there is a 30 minutes ‘grace’ period to your latest clear time (22.00). Any clear times after 22.30 will accrue an OFF day.
Combined Ground/Flying Duties
Ground/Flying duties
A mixture of ground and flying duties is allowable to a maximum duty day of 12 hours 30 minutes. The flying duty will not exceed 7 hours (this includes brief and debrief time) therefore your ground duty will be no greater than 5 hours 30 minutes. Any formal policy meeting that can result in a sanction will not be linked to a flying duty.
Rest at Base & Downroute
Rest at Base and Downroute
All routes currently operated will be placed into six groups with planned local night’s rest and days off as per the table below.
Any new routes operated will be classed accordingly.
- • Where a downroute rest period is planned, rest will be a minimum of 18 hours downroute (long-haul – debrief to brief) and 13 hours ‘chocks to chocks’ (short-haul) and will include a local night rest, except where specified.
- • A long-haul sector will always be followed by a minimum planned number of days off as per the category table below
Description of categories Category | Type of Flying | Description of Rest Requirements |
1 | Short-haul | No minimum nights rest required downroute nor days off at base. |
2 | Short-haul | Minimum single nights rest required downroute or 18 hours off at base |
3 | Short-haul | Minimum single nights rest required and day(s) off at base. |
4 | Long-haul | Minimum single nights rest required down route- 2 days off at base |
5 | Long-haul | Minimum single nights rest downroute – 3 days off at base. |
6 | Long-haul | Minimum double nights rest required down route-3 days off at base. |
Shorthaul Working Blocks
Short-haul working blocks
Maximum of 6 days
- 5 working days – 2 days off
- 6 working days – 3 days off
Longhaul Working Blocks
Long-haul working blocks
For any long-haul working block of 5, 6 or 7 days (or above) not listed above, or listed above but the trip contains additional sectors/days away from base, the following planned minimum days off will apply, if greater: Length of working block | Minimum number of days off |
5 days | 2 |
6 days | 3 |
7 days (or above) | 4 |
Note
If you volunteer to extend your working block by flexing a trip either on short or long-haul, your original number of planned days off may apply.
Working in a different rank
At the point of roster publication, crew will always be rostered in their rank. When on standby or RSV duties the following will apply:
IFM
- Can be called to operate as IFL from standby and RSV, (once all IFLs on standby/RSV have been exhausted).
IFL
- Can be called to operate up or down one grade from standby and RSV (once all IFMs and Cabin Crew on standby/RSV have been exhausted).
Cabin Crew
- Can be called to operate as IFL from standby/RSV for a duty on a twin aisled aircraft only, (once all IFLs on standby/RSV have been exhausted).
IFLs and Cabin Crew can work up away from base due to sickness or unforeseen circumstances.
Reporting Late
REPORTING LATE
If you arrive at the COR desk within 15 minutes of your report time on long-hauland 5 minutes of your report time on short-haulandhad notified the COR desk of your anticipated late arrival, you will continue with your rostered duty. There may be occasions when exceptional circumstances occur or mass disruption where this may not be possible.
If you arrive at the COR desk outside of the above timings, or on the rare occasions where this may not be possible, you will be placed on airport standby from the point of arrival at the COR desk for a period of no longer than 6 hours. The remaining days of the trip that was lost will be converted to RSV. Consideration will be given to replacing the lost trip with a similar trip (long-haul for long-haul and short-haul for short-haul).
Lateness will be recorded.
Reporting Sick
Reporting Fit
The day you report fit will be classed as a FIT day. At the point you call in fit, if the following day is a working day, you can be given notice of a new duty with a report time from 06:00 with a minimum of 12 hours’ notification.
Planned Rest Periods ShortHaul
Planned rest periods, on or off schedule in any working blocks with short-haul flying
Your roster will be planned in accordance with the rest requirements below:
- Rest at base:
Starts from the moment you clear from duty at base until your report time for your next duty at base.
- Rest away from base:
When you are operating on a night-stop (excluding split duty) away from home base, you will have a planned rest period downroute which will take place in suitable hotel accommodation provided by British Airways. Rest anywhere other than your base is classified as ‘downroute’.
Rest Scenario | Minimum Planned Rest Period |
At base, before and between short-haul duties up to 12hours | 12:30 hours (or at least as long as previous duty period if greater) |
At base, after a duty period above 12 hours | 15 hours- Next duty to be limited to 10 hours. |
After Cat 2 trip | 18 hours if no night stop achieved |
After CAT 3 Trip | 1 day off |
At base, prior to long-haul flight (restriction on flights following short-haul blocks) |
|
Away from base except split duties | 13 hours chock to chock or at least as long as previous duty, if greater |
Short-haul refreshment breaks
The allocation of your break will be coordinated by your SCCM who will ensure that legal rest requirements are always adhered to and service standards maintained.
Rest may take place off the aircraft during turnaround or on the aircraft. Duty Hours | Break required |
3-6 | 20 minutes |
6-10 | 40 minutes (can be 2 breaks of 20 minutes) |
10-12 hours | 1 hour (can be in 2 breaks of 30 minutes or 3 breaks of 20 minutes) |
Above 12 hours | 20 minutes per hour or part of an hour above 12 hours |
Work Related Questions and Answers
For the latest information on airside turns please refer to CAB 14-22 entitled Airside Turns – T5 and T3
If you are remaining airside then please let the Operations desk know by emailing ifce.operations@ba.com with the following text in the subject line:
‘REMAINING AIRSIDE BA1234 – (3 letter airport code)’ stating the flight number and destination of the flight that you need to be checked-in on.
Please provide the names and staff numbers of the crew members who are remaining airside in the body of the email.
If you have any joiners then please state in the email where you would the joiners to be sent to.
Should you encounter any anomalies or have questions on your turn please contact the team on 0203 165 0700
You do not need to return to the CRC if you have to re-brief (more than 50% new joiners). The crew who need to be briefed can be sent airside to meet you. The briefing can then be completed airside. Please let the Operations desk know that you plan to do this and they can send the joiners out to your location.
Inflight Manager/Inflight Lead
If you have any issues during your pre-flight checks or whilst boarding then please ensure you alert the correct teams ASAP to ensure there is minimal delay to the service. You can call remote dispatch on your crew device 50528
The remote dispatcher is unable to authorise crew meals, so should you need help please contact the operations team directly on 0203 165 0700.
You can also find more information by clicking here on longhaul and shorthaul crew meals as well as in OM A 7.E.C and 7.E.D.
Checking in at London Heathrow:
•Contact the COR desk, gather crew and take transport to London Gatwick.
•Please meet the driver at the North Meeting Point or bus stop 19 on the arrivals level who will escort you to the coach in the multi-story car park. (The COR team will advise you on the day)
•Please ensure you collect your GENDECs from the COR desk in Heathrow before you leave for Gatwick
•LHR to LGW transport will drop you off at either the hotel you are staying at or the South Terminal drop off area if you are flying that day
•Please note you must report in LHR even if LGW is closer to your home
•Please check with the COR team which hotel you are staying at. It will either be Hilton London Gatwick South Terminal or Courtyard by Marriott Gatwick
• Please note that from the 8th Aug 2022 due to maintenance work at the Courtyard by Marriott hotel all crew will be accommodated at the Sofitel North Terminal.
On report
•You must proceed through staff search which is located beyond/behind Boots – you go past Boots on your left and then turn left towards UK&I arrivals. Staff search is then on your right beyond the toilets.
•You will need to show your GENDEC to security as your LHR ID card will not work on the swipe reader
•After security proceed down the corridor and then bear left. Push the button for the first set of doors and then swipe hand over the button for the second set of doors to access Departures.
•To find your gate please contact GGS Ops as you arrive at the South Terminal on 01293666126
•Pre-flight briefings are to be conducted on the jetty/node/gate area – do not use the Euroflyer CRC
On return
•You will clear immigration through the normal immigration channel using your passport as your swipe card will not work
•Confidential waste is to be deposited behind the Arrivals Customer Service desk in the baggage reclaim hall. Flying Start bags are deposited in front of the Arrivals Customer Service desk.
•Crew exit the baggage hall through either the Red or Green Customs Channel.
Transport information
•Pick up from Bus Stop 19/North Meeting Point at T5 is at your rostered report time and you will be dropped off at the Gatwick Courtyard by Marriott Hotel.
•Pick up from the Courtyard by Marriott Hotel is 30 minutes prior to your rostered report time for your EuroFlyer trip. You will be dropped off at the LGW South Terminal Blue Zone Middle Lane.
•If you are staying at the Hilton there will be no transport as it is connected to the terminal.
•If you are staying at the Sofitel there will be no transport as the hotel is connected to the North Terminal. Take the Inter Terminal Shuttle (MonoRail) to the North Terminal and you will find the Sofitel adjacent to the MonoRail station.
•Pick up after your EuroFlyer trip will be from Atlantic House 30 mins after your planned arrival time.
•Pick up from the Courtyard by Marriott Hotel/Hilton Hotel for return to LHR is at your rostered report time (this applies only if you stay overnight after your duty).
•The transport company is called BKK Group and they can be contacted on 03300020099
If you have any issues please contact the DCCM on 02031650200
Checking in at London Heathrow and arrival at London Gatwick
•Contact the COR desk, gather crew and take transport to London Gatwick.
•Meet the driver at bus stop 19 on the arrivals level who will escort you to the coach in the multi-story car park.
•The transport will drop you off landside at Atlantic House
•The address is Atlantic House, Perimeter Road North, South Terminal, London Gatwick Airport, West Sussex RH6 0JJ.
•On arrival, enter Atlantic House, turn right and proceed to the second floor from the lobby
•Call 01293 463001 to gain access through the coded door on the right hand side of the ground floor lobby.
London Gatwick Crew Report Centre (CRC)
•Enter the CRC on the second floor, North Wing (turn left).
•Toilets are to your right.
•Proceed along the corridor to the Lead Crew Performance Manager’s (CPM’s) desk.
•The Lead CPM will confirm your briefing room if operating immediately.
•If night stopping before your duty you will be taken to the hotel and transport will take you back to Atlantic House the next day.
•Hotel address: Holiday Inn, Povey Cross Road, Horley RH6 0BA. Telephone 01293 787675. (other hotels may be used).
•If required, GenDecs can be printed by the Lead CPM before departure.
•Please make sure any hold bags have BA yellow tags. Bag manifests are also available on the desk in front of the temperature recording screen.
•Bag Drop and Security are to your left as you enter Atlantic House on the ground floor. Proceed through security after your briefing. Once through security go to the office and provide your BA flight number for coach transport to North Terminal aircraft drop-off.
On return to London Gatwick
•You will clear immigration through the normal immigration channel using your passport as your ID swipe will not work
•Follow the customer walking route to baggage reclaim, collect bags, deposit Flying Start in designated drop-off and proceed to Arrivals.
•Confidential waste is to be deposited behind the Arrivals Customer Service desk in the baggage reclaim hall. Flying Start bags are deposited in front of the Arrivals Customer Service desk.
•Exit the baggage hall through either the Red or Green Customs Channel (as appropriate).
•Return transport to London Heathrow departs from outside Atlantic House.
Transport information
•The transport company is called BKK Group and they can be contacted on 03300020099
If you have any issues on the day please contact the DCCM on 02031650200.
Telephone traffic to the DCCMs and Crew Operations desk can often be quite heavy, so if you are running late and unable to get through on the phone please email ifce.operations@ba.com with the following text in the subject line:
‘RUNNING LATE – BA1234 – (3 letter airport code)’ stating the flight number and destination of the flight that you are running late for.
Please provide us with your estimated arrival time and current location (in the car park, on the bus, etc.) in the body of the email.
The following destinations require stamped GenDecs:
•ACC
•ALG
•AMM
•AUH
•BAH
•BCN – Night stopping crew only
•BEY
•DOH
•DXB
•IST – Night stopping crew only
•JED
•MAA
•MCT
•RUH
•ZRH – Night stopping crew only
The following destinations require return GenDecs:
•AGP – Night stopping crew only
•AMM – Must be stamped
•ATH – Night stopping crew only
•BCN – Night stopping crew only and must be stamped
•BUD – Night stopping crew only
•CPH – Night stopping crew only
•DME
•FCO – Night stopping crew only
•GVA – Night stopping crew only
•IST – Night stopping crew only and must be stamped
•LCA – Night stopping crew only
•LED
•LIN – Night stopping crew only
•LOS
•MXP – Night stopping crew only
•PRG – Night stopping crew only
•TLV
•ZRH – Night stopping crew only and must be stamped
How To Position
On the day of your flight you will need to follow the steps below:
1- Swipe in the same way you would for a normal duty.
2- Before your report time arrive at the crew operations desk with your passport and ID.
3- Crew Operations will provide you with your PNR which you will need to take up to departures level zone H.
4- Once you have been checked in you will need to come back to your briefing room at report time.
Freighter Flights
If you are positioning on a freighter flight you will need to report in uniform and pass through crew security in the CRC.
Uniform
Please check the Station Brief for any special requirements when positioning.
CRC Crew Security
Crew security in the CRC can not be used when positioning, you must use the same security channels as customers.
ID Pass
You must remove your ID card when airside and ticketed as a customer.
Positioning on other carriers
The process for positioning on other carriers is the same as positioning on BA however there is a strict requirement to fill out the Duty Travel Log. Information on the Duty Travel Log may be found here
Landing into Heathrow
Your PNR will be issued at the outstation check-in desk not by the LHR team. Please follow guidance on the ABS for posotioning. Due to Covid-19 all crew are required to position in uniform untill further notice.
When on a ticketed flight with a PNR issued, crew must use the customer lanes when arriving at the border.
The crew channel is not available for use and will be classed as a border breach if used, possibly leading to HAL removing your ID.
Positioning Gendec
Please ensure that your SCCM has a copy of the Gendec to arrive into your destination
Crew Lost Property Onboard
Lost property found by the cleaning teams will be returned to Bagport, the Heathrow lost property team. Please register your missing items on www.missingx.com
We are unable to hold any items of lost property at the Duty Cabin Crew Manager or Crew Operations desk.
Please e-mail the below e-mail address for any lost property enquiries:
lhr.lostproperty@bagport.co.uk
Customer Lost Property Onboard
Please do not bring customer lost property through customs. All lost property must be handed over to the baggage team in the Arrivals Hall. Please ensure that you provide the information below when handing any items over to the baggage team as failure to do so could result in Bagport, the Heathrow Lost Property Service refusing to subsequently accept it from them:
•Flight number on which item was found
•Time item was handed over to Baggage Services
•Description of item (e.g. where found, seat number, colour, make, model, etc.)
•Name and staff number of crew member who found the item
If you need your clear time adjusting due to delays arriving on stand then please send an email to IFCE.operations@ba.com. Within the email we will need:
Flight number
Flight date
Time you cleared customs (This will be your new clear time)
Reason for delay
*Please do not email until you have cleared customs as we cant extend the clear time without the correct time.
*If you are extending all crew then we only need the flight number and not individual staff numbers, however, if it is only applicable to certain crew then we would need the staff numbers of those crew.
Alternatively, you can call Global Operations 0208 757 6699 (Option 1) Only the SCCM can have this adjusted.
The correct team to contact is the local airport team as they will be overseeing the downroute information. You can find their contact details on the Station Information Briefs either via Docunet or by using the link above.
To report a wet floor condition in the above areas please contact the HAL Engineering Help Centre (EHC) on 0208 976 6555.
Please state:
•The terminal building (T5A, T5B, etc.)
•The stand number (e.g. 536)
•The location (i.e. jetty, node or fixed link bridge)
•Whether due to a spill or another reason
The following destinations require 6 months validity on your passport:
•AUH
•BAH
•DXB
•IST
•ISB
•JED
•KUL
•LHE
•LIM
•RUH
•SIN
• Must Go catering kits include M2 kits, passenger water (1.5l bottles with plastic tumblers), crew water, COVID PPE, black document bag (including the UPK), waste bags and cockpit care kits.
•They are used during disruption and short haul services throughout the summer may be nominated to depart with Must Go kits.
•Crew meals will not be loaded on flights nominated to depart with Must Go kits. In this instance, please contact IFCE Operations to confirm any pay and claim approvals.
•Please be advised that at LHR the previous inbound catering may not be removed by the catering team. Please security search any trollies and canisters that are not sealed from the previous sector.
•Passengers will be made aware of the no catering proposition, and LRVs (light refreshment vouchers) will be issued to Club Europe passengers on both sectors. For Euro Traveller customers, a text message will be sent by Global Operations.
